With all the stress of the two-day flooding in Metro Manila, and waiting in vain for Zest Air’s lifting of CAAP’s suspension, we now receive the good news – CAAP just lifted the suspension order for Zest Air, Air Asia’s local carrier.
Zest Air was surprised including its thousands of passengers when CAAP served a suspension letter Saturday, August 17, 2013. The affected passengers on the day of the suspension were transferred other airlines, those book after August 17 had to line up and wait for their rebooking.
Today, we got the news that the suspension have been lifted! Hats off to Paolo again!
Zest Statement on Lifting of CAAP suspension: This confirms that Zest has been operating following the standards and will continue to do so.
— Paolo Montecillo (@paolomontecillo) August 20, 2013
Statement of Joy Caneba, Zest Air Director, on the lifting of CAAP suspension: “That’s a relief and welcome news it confirms that cooperation between CAAP and airline is more productive. This confirms that Zest Air has been operating following the standards required and will continue to do so. We will go back to normal operations as soon as possible and because of this we are more determined to be the best player in the market – be bigger and give only the best service to our passengers.” (end of statement)
Update: Here’s the official statement sent to Philippine Travel Blog.
20 August 2013
PRESS STATEMENT OF ZEST AIR MANAGEMENT
Zest Air is pleased to announce that the CAAP suspension has been lifted. We will resume all of our international flights to and from Manila to China, South Korea, Malaysia and to domestic destinations of Kalibo (Boracay), Cebu, Davao, Iloilo, Bacolod, Tagbilaran, Tacloban, Cagayan de Oro and Puerto Princesa (Palawan), as soon as the inspection of all aircraft has been completed. The inspection is expected to be completed in a day barring any weather issues.
We would like to reiterate that none of the issues raised by the regulatory authority against us pertains to the safety and reliability of our 11 aircraft, but were procedural and technical matters that have sufficiently been addressed. Safety is and always will be our foremost priority.
We regret the major disruptions caused to thousands of our guests as the result of this unprecedented action by the regulatory authority and we would like to express our sincerest appreciation to our valued guests, friends, business partners and loyal fans for the patience, support and understanding over the past four days. All guests impacted by this disruption will be offered a full refund or a complimentary move.
We are humbled by the outpouring of support especially in social media. Thank you very much and rest assured that we remain steadfast in our commitment to provide the public with safe, reliable and affordable travel experience. We are more determined than ever to be the best player in the market and deliver the best service and product to our guests.
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We were directly affected by this suspension as we have a scheduled flight via ZestAir on August 21, that’s tomorrow! I and two other bloggers will fly to KL for a 4-day vacation. Zest Air flies to KL an Kota Kinabalu. All flights are daily except for Manila – Kota Kinabalu – Manila which is every Tuesday, Wednesday, Friday & Sunday.
Zest Air’s inaugural flight to Kota Kinabalu was in May 5, this year.
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